Q- How much is shipping?
A- We Offer Free Worldwide Shipping On All Orders!
Q- How long does shipping takes?
A- CND & US orders take between 8-16 business days to arrive at their destination. Some products with high demand can take up to 20 business days.
International delivery usually takes between 10 – 15 business days.
Due to unexpected Covid impacted delays, orders could take longer depending on items and destination requested.
Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 1-2 weeks of placing your order, depending on the product ordered and the destination.
Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 business days after your order is placed. Please reach out if you haven’t received your tracking number 5 business days after placing your order by contacting support at firstname.lastname@example.org.
Q - I've lost my tracking number. What can I do?
A: Simply contact us at email@example.com with your full name and mailing address, and we will resend your confirmation number.
Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 6 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q- How can I cancel my order?
A- You must contact us within 6 hours.
-We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A: Items are returnable up to 30 days after purchase if they meet the criteria noted in our Refund and Return Policy.
Q - Who do I contact if there's something wrong with my order?
A: If there's a problem with a purchase, let us know right away! Describe the issue and send a video showing your defective product not working to firstname.lastname@example.org within 7 days of receiving your item.
If we still haven't managed to answer your question please feel free to contact us at email@example.com and we'll get back to you within 48 hours!